ThemeLens (“ThemeLens”, “we”, “our”, or “us”) provides a Shopify application that analyzes store themes to identify performance issues and provide diagnostic reports. This Privacy Policy describes how we collect, use, and protect information when merchants install or use ThemeLens.
1. Information We Collect
When you install or use ThemeLens, we may access or collect the following information from your Shopify store:
Store Information
- Store domain
- Store name
- Theme files and assets
- Installed app identifiers
- Theme configuration data
- Performance metrics generated by scans
Account & Usage Information
- Email address (provided by Shopify)
- App usage logs
- Scan history
- Health scores and analysis results
Technical Data
- IP address
- Browser type
- Device type
- Log data
We do not collect customer payment information or access checkout payment details.
2. How We Use Information
We use collected information solely to provide and improve ThemeLens functionality, including:
- Running theme performance diagnostics
- Generating analysis reports
- Calculating health scores
- Detecting performance risks
- Providing monitoring services
- Responding to support requests
- Improving accuracy and reliability of our analysis systems
We do not sell merchant data.
3. Theme File Access
ThemeLens temporarily downloads theme files for analysis. These files are:
- Used only for diagnostic processing
- Not publicly accessible
- Deleted automatically after processing unless stored as part of scan history
We never modify theme files unless explicitly requested through a paid fix service and approved by the merchant.
4. AI Processing
ThemeLens may use third-party AI services to generate readable performance reports.
When used:
- Only necessary diagnostic data is processed
- Personal customer data is not included
- Data is processed securely
- Third-party providers are contractually restricted from using data for their own purposes
5. Data Retention
We retain merchant data only as long as necessary to provide the service.
Typical retention periods:
| Data Type | Retention |
|---|---|
| Scan results | Until merchant deletes or uninstalls |
| Logs | Up to 30 days |
| Account info | Until uninstall |
If you uninstall ThemeLens, associated store data is deleted within a reasonable period unless retention is legally required.
6. Data Sharing
We only share information when necessary to operate the app, such as with:
- Hosting providers
- Infrastructure services
- AI processing services (for report generation)
- Payment processors (Shopify billing only)
All vendors must meet appropriate security and confidentiality standards.
We do not share merchant data for advertising or resale purposes.
7. Data Security
We implement reasonable technical and organizational safeguards including:
- Encrypted connections (HTTPS)
- Access controls
- Secure servers
- Logging and monitoring
- Principle of least privilege
No method of transmission or storage is 100% secure, but we follow industry best practices to protect your data.
8. Merchant Rights
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Export of your data
To submit a request, contact us at [email protected].
We will respond within a reasonable timeframe.
9. International Data Transfers
Our services may operate on servers located outside your country. By using ThemeLens, you consent to the transfer of information to jurisdictions that may have different data protection laws.
10. Children's Data
ThemeLens is intended for business use and is not designed for individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this policy periodically. When changes occur, we will update the “Last updated” date. Continued use of ThemeLens after changes constitutes acceptance of the updated policy.
12. Contact
If you have questions about this Privacy Policy or data handling practices, contact:
Company: Dragon Apps
Email: [email protected]
Website: https://dragonapps.io
For full contact details, visit our contact page.